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Nights Inbound Customer Advisor

  • Location

    Liverpool, Merseyside

  • Sector:

    Admin & Secretarial, Sales / Marketing

  • Job type:

    Permanent

  • Salary:

    Up to £9.33 per hour

  • Contact:

    Katie Landon

  • Contact email:

    katie@workforce.uk.com

  • Job ref:

    LIVNIGHTSINB_1555346079

  • Published:

    2 months ago

  • Expiry date:

    2019-05-15

Inbound Customer Advisor
An exciting opportunity has arose and we are currently recruiting for experienced Inbound Customer Advisors on behalf of our very established and expanding financial services client located in Liverpool's City Centre, on a permanent basis. They are currently looking for candidates who will be able to receive calls organising recovery and services for people who have been involved in accidents on the road.

Duties will include, but not limited to:

  • Handling numerous, unscripted inbound calls from customers, supporting customers accordingly
  • Asking relevant, qualifying questions
  • Follow up with enquiries
  • Liaise across departments and provide necessary updates

Requirements:

  • Need to be IT literate with excellent customer service and telephone skills with the confidence to ask unscripted clarifying questions
  • Have experience in a financial service environment/claims and contact centre is desirable due to the nature of the role
  • Must have a good work ethic and flexible working attitude

Training on the IT system, products and alternative services will be provided.

Hours of work: 4 on 4 off - 08:00 - 20:00. Based on a two week rotating rota.
Rate of pay: £9.33 per hour.

If you have relevant experience and the required skills, please call Katieon 0151 236 0831to discuss further.