Up to £9.33 per hour + Commission
5 months ago
An exciting opportunity has arose and we are currently recruiting for experienced Claims Advisors on behalf of our very established and expanding financial services client located in Liverpool's City Centre, on a permanent basis. They are currently looking for candidates who will be able to manage calls from customers who have potentially been mis-sold mortgages.
Duties will include, but not limited to:
- Handling numerous, unscripted inbound calls from customers, supporting customers during the initial application
- Asking relevant, qualifying questions before claims progression
- Follow up with enquiries
- Ensure all calls comply with GDPR and Service Level Agreements
- Liaise across departments and provide necessary updates
- Need to be IT literate with excellent customer service and telephone skills with the confidence to ask unscripted clarifying questions
- Have experience in a financial service environment/claims and contact centre is desirable due to the nature of the role
- Must have a good work ethic and flexible working attitude
Training on the IT system, products and alternative services will be provided.
Hours of work: 37.5 hours per week and office working hours are Monday - Friday 08:00 - 20:00 and will include the occasional Saturday of 09:00 - 15:00. The rota will be organised 4 weeks in advance.
Rate of pay: £9.33 per hour. Commission available for cross-selling additional products/services.
If you have relevant experience and the required skills, please call Katie on 0151 236 0831 to discuss further.
Not for you? Please call us to discuss any other opportunities that may be available.